{"id":4583,"date":"2020-12-30T20:23:16","date_gmt":"2020-12-31T04:23:16","guid":{"rendered":"https:\/\/moralecheckapparel.com\/?page_id=4583"},"modified":"2020-12-30T20:23:40","modified_gmt":"2020-12-31T04:23:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/moralecheckapparel.com\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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ORDERS & SHIPPING QUESTIONS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship to APO\/FPO addresses?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes! All we ask is that you ensure that the formatting for the address is 100% correct so that there are no issues when shipping your order. Here is an example of a properly formatted APO\/FPO address.<\/p>

EXAMPLE:<\/p>

NAME: John Smith
COMPANY (FPO ONLY): USS Belleau Wood
STREET 1: Unit\/PSC 1234
STREET 2: Box 1234
CITY: APO\/FPO
STATE: Armed Forces Europe (AE)
COUNTRY: United States
ZIP: 96350-1200<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We ship to all addresses within the United States, U.S. Military APO\/FPO addresses, and to Europe. We only ship to the following EU Member states.<\/p>

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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On average, merchandise is produced and shipped within 3-7 days after purchase. After your order is submitted it will enter a review\/production phase.\u00a0Once your order has been reviewed and produced, we will ship your order to your shipping address with the shipping speed that you selected at checkout. Please allow additional time for shipping during major holidays or post office down days. See available shipping speeds in the table below.\u00a0<\/p>

*We will always try to ship your order from our closest fulfillment center to your shipping address. These are the shipping options we currently have available.<\/em><\/p>

USA Orders<\/p>

Overnight – 1 Business Day
Express – 1-3 Business Days
Standard – 3-5 Business Days
Economy – 5-8 Business Days
International Orders From The USA
Express – 1-3 Business Days
Standard – 3-5 Business Days
Economy – 5-8 Business Days
No Rush – 10-20 Business Days
International Orders From Europe
Express – 1-3 Business Days
Standard – 3-5 Business Days
Economy – 5-10 Business Days
No Rush – 10-20 Business Days<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Once your orders shipping label has been generated an email will be sent to you. You can track your order with the tracking number emailed to you. You also have the option to log in to your customer account to view your order status.<\/p>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy did I receive more than one tracking number?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you ordered a large amount of items then your order is being split into multiple shipments so that the items can be packaged better.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Usually, items are returned to sender due to an undeliverable address. Other instances include the package being unclaimed at customs or refused\/returned from the address it was sent to. Please contact us with an updated address if you wish to have the product reshipped. Any new shipping charges will be applied to your order.<\/p>

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Our shipping couriers consider packages to be lost once 4 weeks have passed from your estimated delivery date. If 4 weeks have passed from your estimated delivery date contact us with your name, order number and your estimated delivery date. If your item was lost in transit we will send you a replacement at no additional cost.<\/p>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy tracking number shows my item as delivered but I didn't receive it. What do I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In the rare case that a parcel is marked as delivered by the courier, but the recipient has not received it then you must contact the shipping courier directly so they can assist you with retrieving your package. In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient’s address. If you are still unable to locate the package then you must file a claim directly with the shipping courier. At this time we’re unable to assist with filing claims with shipping carriers but hope to do so in the future!<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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RETURNS\/REPLACEMENT QUESTIONS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer refunds?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes! Our fulfillment team inspects all apparel prior to being shipped to prevent a misprinted item being sent but we are humans too and tend to make mistakes.<\/p>

If any of your apparel arrives damaged, misprinted, misaligned, or the ink looks off, we can offer a full refund or send you a replacement free of charge!<\/p>

You have 30 days from the date you received your order to request a refund or replacement. Once 30 days has passed then a refund or replacement will not be authorized.<\/p>

Any items sent back to our address without prior authorization will be donated to charity. To initiate a refund or replacement request, follow the instructions in the following bullet.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Email (at minimum) two photos of the damaged apparel. One image must show the entire item with the sticker tag visible and the second image must be a close up of the damage.<\/p>

In the subject line, be sure to state if you want a refund or FREE replacement in ALL CAPS, followed by your order number and full name (first name, last name) or your request will not be processed.<\/p>

Your request must have the subject line filled exactly as the example below and include your four photos of the damaged apparel. Please be sure the photos are clear and the damage is visible or this will delay your request.<\/p>

Email Request To: customerservice@moralecheckapparel.com<\/p>


Subject Line Ex:<\/p>

REFUND, Order #1234, John Doe<\/p>


Message:<\/p>

(Detailed description with two photos of damaged product)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you chose to receive a refund, once your photos\/email is reviewed and your refund request is approved, then we will refund your original payment method. Please allow 3-5 business days once your refund is approved for the funds to be available back on your original payment method. If you still don’t see the funds in your account after 3-5 business days, please contact your bank or payment merchant to initiate an investigation.<\/p>

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If you chose to receive a replacement, once your photos\/email is reviewed and your replacement is approved, then we will initiate a new replacement to be processed. Please allow 3-7 business days for your replacement to be fulfilled. Once your free replacement has been shipped you will receive a new tracking number for that order. Don’t worry about extra shipping fees, we will ship this to you free of charge! \ud83d\ude42<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Since our apparel is custom printed and we do not restock items we cannot accept exchanges. Please be sure to double check all items in your cart prior to checkout. If the mistake was on our part we will send you a free replacement of the correct size at no additional cost.<\/p>

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Our shipping couriers consider packages to be lost once 4 weeks have passed from your estimated delivery date. If 4 weeks have passed from your estimated delivery date contact us with your name, order number and your estimated delivery date. If your item was lost in transit we will send you a replacement at no additional cost.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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MISC. QUESTIONS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is Morale Check Apparel LLC based?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our back office address for general inquiries or official mail is located at:<\/p>

30 N Gould St
Ste R
Sheridan, WY 82801<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We have three fulfillment centers that orders can be processed and shipped from worldwide. Our two U.S. based centers that primarily process U.S. orders is in Los Angeles, California and Charlotte, North Carolina. Our third fulfillment center that primarily processes International orders is in Riga, Latvia. We will always try to ship your order from our fulfillment center closest to your shipping address. Depending on product availability and inventory levels, your order may be shipped from a different fulfillment center if the fulfillment center closest to your address does not have the product you ordered available. Although this rarely occurs, it is our backup method to prevent order delays.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We design, print, and ship all apparel in the USA. Majority of our apparel is printed on demand instead of inventoried due to our team’s current military obligations. We are partnered with several U.S. based manufacturers and fulfillment providers that create all apparel in the U.S.A. or with U.S. based components.<\/p>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy does my apparel have a vinegar smell?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

When unpacking a new shirt or hoodie, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent.<\/p>

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.<\/p>

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The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it’s from the fixation agent.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the colors of the apparel on my phone\/computer accurate?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Actual colors may vary. This is due to computer monitors displaying colors differently and everyone can see these\u00a0colors differently. We try extremely hard to ensure\u00a0our photos are\u00a0as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.<\/p><\/dd><\/dl><\/div><\/div><\/div>